FAQ

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Are you in need of help or support? Want to explore our membership benefits, schedule a demo, or have a specific question? Browse our support categories, and whether you want to book a product presentation, request a call back or simply consult our frequently asked questions, we have got your back!

I want to apply for supplier membership but have only recently established my company and cannot provide references yet. Can I still join?

Asking for references is a policy we have developed in the early days of our Association because we wanted to ensure that all IMPA members are trusted and reliable industry professionals whose work can be vouched for by their customers. While we understand that some companies are newly-established and cannot yet provide the required references, we need to maintain this policy across the board. Hence, we kindly ask you to defer your application until you can provide these references in the near future. In the meantime, you can still get access to all our newsletters and bulletins by signing up on our homepage.

What information do we need to provide at application stage and what does the process of becoming a member involve?

Purchaser members will need to fill in our quick and easy application form and give as much detail as possible during this stage. Once your application is approved, you will be invoiced and will be able to pay by bank transfer or card. Upon payment receipt, Stevie, our Membership Officer, will write to welcome you as a full-fledged member of IMPA!

Supplier members will need to fill in our quick and easy application form and give as much detail as possible during this stage, as well as include details of two of their ongoing customers who could offer our team a satisfactory reference about their business relationship with the applicant. Our team will get in touch with the referees via email and upon receiving positive references, will proceed with your application and ensure that you are invoiced for the first year of membership. Upon payment receipt, Stevie, our Membership Officer, will write to welcome you as a full-fledged member of IMPA!

How can I pay for my membership?

We accept payment by bank transfer, PayPal and even credit card. Upon approving your application, you will receive an invoice for your first year of membership, and you will be able to have a chat with our lovely Accounts Manager to see which method of payment suits you best.

Questions regarding membership?

If you cannot find what you are looking for, then please get in touch with us directly.

Contact Stevie Davison-Scott

Membership and Ambassador Liaison Officer

Picture of Stevie Davison-Scott

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