Do you need our help or support?

You surely can! If you have something exciting to share, please get in touch with Dom or Jasmine from our Insight team by using the contact form on our website.

Unfortunately, at the moment you cannot. However, we are working on this feature and are hoping to bring this option to you in the new year. Please bear with us.

Simple! Check the IMPA Online Members' Directory (make sure you are logged in first). Our Directory is updated daily, so if a company is not in there, it is because they are not a member! And if you want to be extra sure, you can always write to us using our contact form and we will check for you.

Please get in touch with our Membership team by using our contact form. We will be happy to make any changes needed for you.

There certainly is! Please ensure our email addresses are whitelisted/safelisted and regularly check your junk/spam folder to ensure nothing from us gets redirected there. If you are still not getting any of our email, please get in touch with our team by using the contact form and we will try to help.

Head over to the Members' Area and log in with your credentials. If you do not remember your password, please reset it by using the link on the right of the form. If you still cannot get through, reach out to Stevie, our IMPA Membership Officer, and she will be happy to assist; use this contact form.

Please request verification as an IMPA member in your ShipServ account, and allow up to 48 hours for our team to confirm this.

Our Association gets, on average, 10 new membership applications every month, and we welcome new members all the time into our network. We realised, because of this, that our Directory, that used to be printed every year, very quickly became obsolete. The digital one, however, was updated weekly (now daily!), and always stayed actual. This, coupled with our increasing efforts towards embracing a more sustainable way of doing business, has resulted in us leaving behind the printed version and focusing our time and resources on a much-improved digital Directory. We hope our members understand this.

We are sorry about that! Just get in touch with our membership team using our contact form, and we will set your listing straight.

It will all be easy to access through our Members' Area. Just log in and browse!

On our website's homepage, we have included a handy calendar feature (just scroll to the bottom of the page) where you can see our upcoming events and gatherings. It is also worth keeping an eye on our separate event websites.

Your membership number can be found in your membership certificate, your welcome pack, as well as in every monthly members' newsletter we send out. If you still cannot find it, you are always welcome to reach out to Stevie from the IMPA membership team by using our contact form; she will be happy to let you know your unique number.

Not long! Once your application is approved and payment has been made, our membership team aims to get in touch with you within a matter of days. If a week passes from confirmation of payment and you have not been contacted, please double check your spam/junk folder to see if our email got there by mistake and, if it's not there, feel free to give us a call or message us through our contact form. We'll be happy to help.

As for receiving your certificate in print, we are afraid there is no option for that. We try to keep printing to a minimum mainly for environmental reasons; it is why we decided to have an exclusively-digital Directory as well. You are, however, welcome to print your digital certificate yourself for framing in your office.

This should be available in your Members' Area and should have been emailed in your orientation message from our membership team. If you do not have it, please contact us and we our team will be happy to help.