Do you need our help or support?
Are you in need of help or support? Want to explore our membership benefits, schedule a demo, or have a specific question? Browse our support categories, and whether you want to book a product presentation, request a call back or simply consult our frequently asked questions, we have got your back!
I have not heard from IMPA in more than a month at all – is there something wrong?
There certainly is! Please ensure our email addresses are whitelisted/safelisted and regularly check your junk/spam folder to ensure nothing from us gets redirected there. If you are still not getting any of our email, please get in touch with our team by using the contact form and we will try to help.
How do I update my contact details?
Please get in touch with our Membership team by using our contact form. We will be happy to make any changes needed for you.
How can I be sure a supplier is truly a member of IMPA and is not just using the logo on their website?
Simple! Check the IMPA Online Members' Directory (make sure you are logged in first). Our Directory is updated daily, so if a company is not in there, it is because they are not a member! And if you want to be extra sure, you can always write to us using our contact form and we will check for you.
How can I get a premium listing in the Members’ Directory?
Unfortunately, at the moment you cannot. However, we are working on this feature and are hoping to bring this option to you in the new year. Please bear with us.
I want to collaborate with IMPA and contribute with articles and insight for one or more of your platforms. Can I?
You surely can! If you have something exciting to share, please get in touch with Dom or Jasmine from our Insight team by using the contact form on our website.
Where can I see events that are happening in the IMPA community?
On our website's homepage, we have included a handy calendar feature (just scroll to the bottom of the page) where you can see our upcoming events and gatherings. It is also worth keeping an eye on our separate event websites.
How do I access digital issues of the Marine Trader or the Insight Centre?
It will all be easy to access through our Members' Area. Just log in and browse!
I am not happy with my listing in the Members’ Directory. What can I do?
We are sorry about that! Just get in touch with our membership team using our contact form, and we will set your listing straight.
Why is your Members’ Directory only available online? You used to have it in print.
Our Association gets, on average, 10 new membership applications every month, and we welcome new members all the time into our network. We realised, because of this, that our Directory, that used to be printed every year, very quickly became obsolete. The digital one, however, was updated weekly (now daily!), and always stayed actual. This, coupled with our increasing efforts towards embracing a more sustainable way of doing business, has resulted in us leaving behind the printed version and focusing our time and resources on a much-improved digital Directory. We hope our members understand this.
I have a Shipserv account and want to be verified as a member of IMPA. What do I do?
Please request verification as an IMPA member in your ShipServ account, and allow up to 48 hours for our team to confirm this.
How can I log in the members’ area?
Head over to the Members' Area and log in with your credentials. If you do not remember your password, please reset it by using the link on the right of the form. If you still cannot get through, reach out to Stevie, our IMPA Membership Officer, and she will be happy to assist; use this contact form.
Where can I get the IMPA member’s logo?
This should be available in your Members' Area and should have been emailed in your orientation message from our membership team. If you do not have it, please contact us and we our team will be happy to help.
How long do I have to wait until I receive my IMPA certificate? Can I receive it in print?
Not long! Once your application is approved and payment has been made, our membership team aims to get in touch with you within a matter of days. If a week passes from confirmation of payment and you have not been contacted, please double check your spam/junk folder to see if our email got there by mistake and, if it's not there, feel free to give us a call or message us through our contact form. We'll be happy to help.
As for receiving your certificate in print, we are afraid there is no option for that. We try to keep printing to a minimum mainly for environmental reasons; it is why we decided to have an exclusively-digital Directory as well. You are, however, welcome to print your digital certificate yourself for framing in your office.
Where can I find my IMPA membership number?
Your membership number can be found in your membership certificate, your welcome pack, as well as in every monthly members' newsletter we send out. If you still cannot find it, you are always welcome to reach out to Stevie from the IMPA membership team by using our contact form; she will be happy to let you know your unique number.
Questions regarding membership?
If you cannot find what you are looking for, then please get in touch with us directly.
